IP PBX Features
ACD with multiple queues and skills based routing- Auto-attendant
- Billing/Call accounting to control expenses
- Blacklist - fone does not even ring
- Buddy lists
- Call hold
- Call recording - record the conversation either always or on demand
- Call screening
- Call transfer - attended, un-attended, and off-premise;
- Call waiting;
- Calling Card/DISA System (corporate users can call in and get ip-pbx dialtone to call out again, eg. from cell fone)
- Click2dial - click a number on a web page, your fone rings, you answer, you hear the far side ringing, you connect, you talk
- Click2dial-sugar - use sugarcrm for click2dial numbers that everyone in the office uses
- Conference calling (unlimited callers per conference bridge and unlimited number of bridges)
- Custom music on hold
- Desktop dashboard
- Door intercom with video - any extension can open the door remotely
- Extension by extension permissions
- Fax from web page, from anywhere
- Fax2email - each person has private fax number (plus corporate box)
- Faxblast - send one fax to a list
- Find me follow me - system can call simultaneously cell fone, home fone, extension etc; you can enable or disable the feature remotely
- Intercom - (voice announce, voice blast) to user defined groups of extensions
- IVR easy menu generation;
- LDAP directories pushed to fones
- Mobile fone extensions
- ONE company-wide extension plan regardless of number of offices or geography, and free calling between
- Pickup groups
- Receptionist panel - receptionist can see who is talking to who realtime
- Ring groups;
- Screen pop on basis of calling number, or called number
- Softfones (some people prefer that for laptops)
- Speed dial numbers saved centrally;
- Spy, steal, and coach - the supervisor can spy on employee calls, coach i.e. whisper instructions in their ear that other person cannot hear, steal i.e. take over the call,
- Time of day programming for IVR's
- Time of day toggle
- Voicemail (and voicemail retrieval via email or web);
- Voicemail blast - send 1 voicemail to a list and see who pressed 1 to confirm receipt
- Web based management and web based self-care;
- Zoned overhead paging (with customer speakers); ACD with multiple queues and skills based routing
